Frequently Asked Questions

Everything you need to know about shopping with Metro Official Shop

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days depending on your location within the country.

How can I track my order status?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery.

What is your return and exchange policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.

Which payment methods do you accept?

Metro Official Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.

Are the products on your site authentic?

Yes, as an official shop, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors.

Do you offer international shipping?

Currently, we only ship to domestic addresses. We are working on expanding our logistics to support international customers in the near future.