Returns & Exchanges

At Metro Official Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.

2

Pack Your Items

Place the items in their original packaging with all tags attached to ensure they are protected during transit and meet our quality standards.

3

Ship the Package

Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing